I find where your business is losing time and money to its own paperwork, and I build the fix.

What I do

Built things, not a binder of advice.

Weekdays I'm a developer and analyst at a large company, finding waste in how the work gets done and building tools so it stops. Most of what I build is invisible once it's running: the report shows up, the reminder goes out, the numbers are right.

A few from the last year:

1. 01

   Caught a report counting the same money three times

   A spending summary headed for leadership was quietly double- and triple-counting rows. I check numbers against the real books before anyone sees them. This one didn't survive the check.

2. 02

   Turned a 25-minute form job into two minutes

   A task the team did by hand, over and over, in a system with no shortcut. I found one. Twenty-three minutes back, every time, forever.

3. 03

   Email that sorts itself and drafts the reply

   An inbox tool that reads what came in, files it, writes a suggested answer, and waits for a human to say yes. Nothing goes out without a person approving it. That last part is the whole design.

4. 04

   Found why a customer's call kept going to the wrong desk

   Three teams had looked for days. It was one stale phone number on one record. Most problems in a business are like this: small, hidden, and expensive until someone goes and looks.

For a business your size, that looks like

• Route sheets or job lists that print themselves each morning, from the schedule you already keep.
• Text reminders to customers before an appointment or a pickup, with no one remembering to send them.
• One page of your numbers, monthly, in English: what came in, what went out, who hasn't paid.
• Getting QuickBooks, your scheduling app, and your spreadsheets to actually agree with each other.
• Cancelling the software you're paying for twice.

If you already run on software, I'll work inside what you've got. If you run on a clipboard and a good memory, I'll build around that. Either way, nothing I leave behind depends on you learning a new program.

How it works

Four steps. No surprises on the bill.

1. A short first conversation

   With me or a field rep who works with me. You tell us what's bugging you, and we tell you whether we can help. If we can't, we'll say so.

2. A few hours at your place

   One of us comes to you, on a day that works for you, evenings and Saturdays included. We watch how the work actually happens and talk to whoever runs the office.

3. A week in your books

   Invoices, bills, software subscriptions, the spreadsheets. I look for what's leaking, what's duplicated, what's fixable.

4. The report, in person

   Ranked list, plain language, real dollar figures with the math shown. I write every report myself, and we walk you through it at your place.